Shipping, Refund and Returns Policy
Weavekala has always prioritized customer satisfaction, with this view our cancellation policy is simple and convenient.
How do I cancel an order on Weavekala.com?
If you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will refund the entire amount.
- We will not take cancellation requests once the product has been shipped.
In case you wish to return the product, please send us an email request with your order number on firstname.lastname@example.org stating the return reason within 7 days from the date of receipt of the product. We will arrange for a reverse pickup at no extra cost.
After receiving the returned product, we will provide you with a credit note amounting to the value of your returned order excluding any shipping cost paid by you at the time of placing an order.
You can use the store credit note within 90 days for any product listed on our website.
We click photos of the product giving you the actual picture of color, design, and quality. However, there are times when the camera lens cannot match the perspective of an eye and thus slight color difference seen in the product is unavoidable. Some products and colors also tend to look slightly brighter in photos as the camera lens always highlights certain colors more.
Also, our products are truly handcrafted and handmade. Slight irregularities in motifs, texture, and color are a part and parcel of handcrafted products and lend character to them. Please also understand that, unlike chemically dyed and digitally printed products, handcrafted products are not mass manufactured but made in batches. Thus slight variation in color, shade, the motif in each batch produced is natural due to the human involvement in the process.
However, if the product has a genuine quality/manufacturing defect then we are open to extending a full refund or re-fulfilling your order.
Refund will be made in the same form that the payment is received within 10 working days from the date of cancellation of the order.
All products purchased from Weavekala can be exchanged subject to the following conditions.
In the event of a Sale/Special Offer; items purchased will not be eligible for exchange.
Customers can exchange their products within 48 hours of the order delivery and the product pick-up request needs to be confirmed by the client.
All exchanges must be in unused condition with all original tags and packaging intact.
To schedule an exchange: you can email us at email@example.com along with your order and exchange details.
Our team will arrange reverse pickup once we receive the details.
The Reverse Pick up facility is available on limited pin codes. In case the reverse pick-up facility is not available at your pin code; please share the receipt of the courier and we will reimburse the courier charges up to a maximum of INR 200.
An exchange fee of INR 200 will be deducted for exchange, shipping & handling. The balance amount will be available for your next purchase. (Eg. If the product was purchased for INR 2,200 and you wish to exchange it with another product; an exchange fee of INR 200 will be deducted and the balance amount of INR 2,000 will be available for your purchase with us.
Exchanges are only applicable to items within the same price range. In case you select an item for a lesser value than your exchange balance; we will keep the remaining balance as credit with us for your next purchase.
For an order; only one exchange is allowed. Items once already exchanged are not eligible for exchange.
Copyright and Trademark
Unless otherwise indicated, the material on this website, including but not limited to texts, and images, is subject to the copyright and trademark rights of The Weavekala. Consequently, the material on this website may not be copied, reproduced, modified, posted, transmitted, or distributed, in whole or in part in any form whatsoever, without the prior written consent of The Company Private Limited. All rights reserved.
Products, Content, and Specifications
All features, content, specifications, products, and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures, and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, and international laws in regard to the possession, use, and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.
When an order is placed, it will be shipped within 7 working days to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website. All purchases from this website are made pursuant to a shipment contract. As a result, the risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
Delivery time –
Domestic (Within India) – 4-5 days
International – 7 – 10 days (Free shipping to international orders cannot be clubbed with any discount price or sale products)
Please note for stitching – Takes 3-4 days besides the standard delivery time.
You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password. This website and The Weavekala reserves the right to refuse service, terminate accounts remove or edit content or cancel orders.
By placing an order, you warrant that you are over 18 years of age, that you are providing weavekala.com with accurate, truthful information, and that you have the authority to place the order.
Exchange and Refund Policy (Online Shop)
When you visit this website and/or send email to us, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures and other communications that we sent you electronically satisfy any legal requirement that such communications be in writing
If you have any questions about this policy, You can contact us:
- By email: firstname.lastname@example.org
- By phone number: 9004776096